FREQUENTLY ASKED QUESTIONS

 

What is a VPN and why do I need one?

VPN stands for Virtual Private Network, which is tech speak for a secure Internet connection.  A VPN encrypts information between your mobile phone and the trusted servers it communicates with, meaning that other users on the same network can’t see what you’re doing.  This is especially important when you are using the Internet on public WiFi networks like those found at coffee shops, hotels, parks and other locations.  

 

Defend My WiFi VPN automatically encrypts your connection when we detect that you are on a public network.  Best of all, the service is free and doesn’t have ads or bandwidth limits like similar services.

 

Why do you need my demographic information?

This app is free because we help trusted companies understand how consumers use their mobile devices.  We collect basic demographic information, like age, gender, education level, etc., so that we can help companies understand who is using these devices without revealing your identity.  Companies use the insights we provide to build better applications for their customers, so your participation helps improve the entire Internet!

 

How do you protect my privacy?

We take your privacy very seriously.  We do not ask for your name, address, or other information that could reveal your identity.

 

Read our Privacy Pledge for a summary of the ways we protect your privacy.  For full details, we encourage you to read our Privacy Policy and Terms of Service.  If you have any questions, please reach out to us using the Support function within this app.

 

Does your software monitor my phone calls, e-mails, messages or photographs?

No, we do not collect or view the text or other personal content in any of our users. We do not collect the actual content of text, email or instant messages, image files either downloaded or captured via the camera on a phone, or contact, address book or calendar entries saved on the phone or tablet computer.  We may collect general information about the apps you use, such as how many minutes you spend using a messaging app.

 

We take your privacy very seriously.  Read our Privacy Pledge for a summary of the ways we protect your privacy.  For full details, we encourage you to read our Privacy Policy and Terms of Service.  If you have any questions, please reach out to us using the Support function within this app.

 

How do you use data about my mobile activities?

We never reveal details about your identity to anyone.  We are only interested in understanding how consumers use their mobile devices.  We help companies understand the apps and web sites consumers like to spend time with on their mobile devices, the types of advertisements they see, and the types of actions they take on their mobile device.  This helps companies create better products and services for you and everyone on the Internet!

 

We take your privacy very seriously.  Read our Privacy Pledge for a summary of the ways we protect your privacy.  For full details, we encourage you to read our Privacy Policy and Terms of Service.  If you have any questions, please reach out to us using the Support function within this app.


 

Will using this app cost me anything?

This app is free to use!  This app uses data just as other apps do on your mobile device. Unlimited data plans typically do not incur costs to download our software and surf the internet. Pay-as-you-go data plans may incur costs to download our software or when our software sends your data back to us. Your services provider can confirm your data plan and any expenses that may be incurred.